Refund policy

We are committed to ensuring your satisfaction with any product you order from us. However, if you're unhappy for any reason, please follow the steps below:

1. Contact Us

• Call us at +92 300-0327673 (Monday to Sunday)

• Email: farose.pk@gmail.com

• WhatsApp: +92 300-0327673

2. Exchange Conditions

• You may exchange the product within 7 days of delivery.

• A valid invoice must be provided.

• The item must be:

  • Unused

  • In original packaging

  • With all tags attached

  • Unworn, undamaged, and unaltered

3. Non-Exchangeable Conditions

• Products cannot be exchanged due to slight color or texture differences caused by lighting or screen settings.

• Only manufacturing defects will be eligible for exchange.

• Sale articles cannot be exchanged for size or color.

4. Exchange Process

• WhatsApp our customer service representative for guidance.

• Repack the product carefully:

  • Ensure tags are intact

  • Product is unused

  • Include the original receipt

5. Shipping Charges

• Customers must send the product themselves.

• If the product was damaged or incorrect, return shipping will be reimbursed.

• If the product is as per the order, both-way courier charges will be borne by the customer.